Welcome to Msghub Documentation

Msghub is an AI-powered Communications Platform as a Service (CPaaS) that consolidates six messaging channels—WhatsApp, SMS, RCS, Email, Instagram DMs, and Web Chat—into a single unified platform.

Get Started

New to Msghub? Start here:

1. What is Msghub? — Understand the platform and its features
2. Quick Start Guide — Set up your first account and send your first message
3. Pricing & Plans — Compare Monthly, Perpetual, and Enterprise plans

Core Features

📱 Six Messaging Channels

Send messages via SMS, WhatsApp, RCS, Email, Instagram DMs, and Web Chat from one unified dashboard.

• SMS & SMPP — Bulk SMS and telecom-grade SMPP (1,000 TPS)
• WhatsApp Business — Template messages, media, interactive buttons
• RCS Messaging — Rich cards, carousels, read receipts
• Email Campaigns — Drag-and-drop builder with tracking
• Instagram DMs — Receive and respond to DMs
• Web Chat Widget — Embeddable chat on your website

🤖 AI Chatbot

Intelligent chatbot that resolves 80% of customer queries automatically.

• Chatbot Basics — How the chatbot works
• Knowledge Base Setup — Train your chatbot with FAQs and docs
• Multi-Model Setup — Choose Claude, GPT-4, or Gemini

🔄 Flow Builder

Build complex automation sequences with 22 node types. No coding required.

• Flow Builder Basics — Create your first flow
• Triggers — Cart abandoned, order shipped, webhook, etc.
• Actions — Send messages, API calls, escalate to agents
• Logic — If/else, AI decisions, wait, A/B testing

📊 Unified Inbox

Manage all conversations from all channels in one place.

• Unified Inbox Overview — One inbox for all channels
• Agent Tools — AI co-pilot, suggested replies, knowledge base

Integrations

Connect Msghub to your favorite tools:

• n8n Integration — HTTP Request nodes and webhook triggers
• Zapier Integration — Send messages from any Zapier trigger
• REST API — Complete API reference for custom integrations

Use Cases

Learn how to use Msghub for your business:

• E-Commerce & Retail — Order confirmations, cart recovery, delivery updates
• Banking & Fintech — OTPs, transaction alerts, compliance

Configuration

Set up and configure Msghub:

• Channel Setup — Connect SMS, WhatsApp, Email, RCS, Instagram, Web Chat

Deployment

Deploy Msghub on your infrastructure:

• Self-Hosted Deployment — Docker Compose on your server

Troubleshooting

Having issues? Find solutions:

• Message Delivery Issues — Fix delivery problems and verify delivery status

Best Practices

Learn how to get the most out of Msghub:

• Messaging Best Practices — Write effective messages, personalize content, optimize timing

API Reference

Build custom integrations:

• API Overview — Authentication, rate limits, error handling, and endpoints

FAQ

Frequently Asked Questions

Common questions about features, pricing, deployment, and integrations.

Need Help?

• Contact Support — Get in touch with our team
• Schedule a Demo — See Msghub in action
• Join the Waitlist — Be the first to know about new features

---

Ready to get started? Quick Start Guide

Want to learn more? What is Msghub?

Have questions? FAQ